Refund Policy

Last updated: April 2026

This Refund Policy explains the conditions under which you may receive a refund for payments made to Looma. We aim to be fair and transparent.

1. 14-Day Refund Window

If you are not satisfied with Looma, you may request a full refund within 14 days of your first subscription payment. This applies to new customers only and covers the initial subscription charge.

2. Subscription Refunds

After the initial 14-day window, subscription payments are generally non-refundable. However, we may issue a prorated refund or credit at our discretion in exceptional circumstances, such as prolonged service outages caused by us or billing errors.

3. Credit Top-Up Refunds

Credit balance top-ups are non-refundable once credits have been partially or fully consumed. If no credits from a top-up have been used, you may request a refund within 14 days of purchase.

4. Cancellation Policy

You may cancel your subscription at any time from your dashboard settings. Upon cancellation:

• You retain access to paid features until the end of your current billing period.
• Your subscription will not renew, and no further charges will be made.
• Unused credit balance remains available until your account is closed.
• Your data is retained for 30 days after your account is closed to allow export.

5. Auto-Renewal

All subscriptions automatically renew at the end of each billing period (monthly or annually). You will be charged the current plan price unless you cancel before the renewal date. We send a reminder email 7 days before renewal.

6. How to Request a Refund

To request a refund, contact us at [email protected] with:

• Your account email address.
• The date and amount of the payment.
• A brief reason for the refund request.
• We will review your request and respond within 5 business days. Approved refunds are processed to the original payment method within 10 business days.

7. Exceptions

Refunds will not be issued in the following cases:

• Account termination due to Terms of Service violations.
• Credits that have already been consumed for AI processing or email sending.
• Suspected fraudulent or abusive refund requests.
• Service disruptions caused by third-party providers (messaging platforms, OpenAI) outside our control.

8. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate the dispute through your payment provider.

• Payments processed by hutko are handled by FOP Zhukovskyi Yevhen Serhiiovych (TIN 3110906819), Ukraine, Dnipro, 12 Nezamaivska Street. You may contact your bank or payment provider to initiate a chargeback dispute.

9. Contact Us

For any refund-related questions, contact us at:

• Email: [email protected]