Articles in “Guides” — on AI, sales and e-commerce.
Which statuses exist, what Looma sets automatically, how "Unanswered" works, how to configure your own statuses and use them every day — for chats and leads.
Three chat working modes, work schedule, AI model choice, behavior/selection/availability rules, agent-handoff topics and lead collection — in depth, with cases and example dialogues.
All examples are real customer conversations, anonymized. How the assistant understands intent, consults, tells the truth and carries customers to an order across very different niches.
Search that forgives typos, builds its own synonyms and searches across brands, specs and categories — a replacement for your store's built-in search in minutes.
Why a store needs online chat, how AI chat beats a human-only operator, how to choose one with a checklist, and how to connect it in 5 minutes.
No cases in this niche yet.
Looma installs in minutes and sells for you 24/7.
